Answers each call with the goal of putting patients at ease and exceeding their expectations. In addition, this role acts as a liaison between patients and providers by fielding calls, accessing information in the EMR, contacting the office via telephone and/or sending a message to the appropriate office or group. Along with scheduling appointments, this role fulfills a series of duties which are part of the scheduling process including obtaining and inputting accurate registration data, insurance verification and collection of patient payments. This position is responsible for adhering to provider and specialty scheduling protocols and the after-hours schedules. Reporting to Scheduling Leadership, this customer-service oriented role is responsible for matching patients with a provider who will best meet their healthcare needs, reserves appointments as well as maintains, updates and coordinates NM Centegra Physician Cares daily provider schedules.
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